Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
For your convenience, items purchased on our Websites can be returned to our retail store at your option. Credit will be issued immediately and no return shipping charges will be incurred. To enable quick processing of your return, please bring a copy of your order confirmation email, or the packing slip that was included with your order to the store.
Alternatively, there are several methods available to return by mail. Refer to the "4 Easy Ways to Return Your Online Order" section below for more details.
For returns by mail, include a copy of your packing slip.
A refund will be issued to the original form of payment.
If returned to the store in person, credit will be issued at the time of return and no return shipping charges will be incurred by you. If returned through the mail, credit will be issued at the time the return is received in our warehouse.
Original shipping charges will be refunded if there was an error on the part of our Websites.
Merchandise can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. Live goods and products with flammable liquids or gases (hazmat items) must be returned in person to our store. Please see the complete list of Return Policy Exceptions below.
Any damaged or missing items must be reported within 30 days of delivery by calling 586-757-5930.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. Please return products containing hazardous materials in person to our store.
Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account.
Any product damaged or defective must be reported within 30 days of delivery.
Any Major Appliance product damage must be reported within 48 hours of delivery by calling 586-757-5930.
After 48 hours, any product issues must be handled in person at our store. Be sure to bring a copy of your sales receipt with you.
Custom made products are not returnable. If you have received an incorrect product, please call 586-757-5930 for a replacement.
Items purchased on our Websites can be returned in person to the store. Bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy, but refer to the Policy Exception list below for specific category exceptions.
If you return the item in person to our store, the credit is processed to your account immediately upon return.
If you return the item through the mail, credit is issued upon receipt and processing of the return in our warehouse.
Original shipping charges as well as any return shipping charges will be refunded if there was an error on the part of our Websites.
You can drop off a return using the UPS return label that was enclosed with your order, at UPS locations including drop boxes, The UPS Store, Mail Boxes, Etc. or directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.
If you cannot return larger items in person to our store, please call an online Customer Care Specialist at 586-757-5930 seven days a week: 9 a.m. - 5 p.m. ET (closed on bank holidays). The Online Customer Care Specialist will arrange pick up from your location.
If, at any time, you have questions about your return, please call our our Websites Online Customer Support at 586-757-5930 seven days a week: 9 a.m. - 5 p.m. ET (closed on bank holidays).
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via store credit.